Shipping Policy

Date of Last Revision: 04/25/2024

Shipping Policy

At MyPetCerts, we prioritize swift and reliable shipping to ensure that you receive your orders promptly and securely. Here are the details of our shipping policy:


Certain parts of our Services are currently only available to individuals located in certain states (“States Where We Operate”). For the current list of States Where We Operate, please email [email protected].

Processing Time

We strive to process and ship all orders within 1 business day of receiving them. Orders placed on weekends or holidays will be processed on the following business day.

Shipping Method

We exclusively use USPS Priority Mail for all shipments. USPS Priority Mail offers fast and efficient delivery, with an average shipping time of 1-3 business days depending on the destination. Please note that delivery times may vary based on the recipient's location and any unforeseen delays within the postal system. To estimate your delivery time, before ordering shippable products from MyPetCerts, please visit the USPS Priority Mail Delivery Map.

Tracking and Insurance

For your peace of mind, all shipments include tracking and insurance at no additional cost. Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the status of your package in real-time.

Shipping Rates

Shipping costs are built into our mailable products, meaning you do not pay for the Shipping + Handling as the shipping costs are built into the price for our add-on products such as an ESA ID Card, or request Hard Copies of your downloadable ESA/PSD letter(s), whereas other companies may charge whereby rates are commonly calculated based on the weight and dimensions of your order, as well as the destination address.

International Shipping

At this time, we only offer shipping within the United States. We do not ship internationally.

Order Status

You can check the status of your order at any time by logging in to your MyPetCerts account. Once your order has been shipped, the tracking information will be updated to reflect the current location and estimated delivery date. Alternatively, please email [email protected] for shipping and/or order status updates.

Contact Us

If you have any questions or concerns regarding your order or shipping, please don't hesitate to contact our customer service team at 650-650-4372. We are here to assist you and ensure that your experience with is positive and hassle-free.

Thank you for choosing MyPetCerts for your emotional support animal needs. We appreciate your trust and support.