Cookie Policy
Last updated: November 10, 2026
This page lists the cookies and similar technologies (pixels, tags and browser storage) that MyPetCerts, Inc. and our partners use on mypetcerts.com, and how to control them. Our Privacy Policy explains how we use the information they collect.
A cookie is a small file a website stores in your browser. Ours are "first-party" cookies. Partners' cookies are "third-party" cookies, and some partners also use your browser's local storage or a tiny image ("pixel") for the same purpose.
Your choices
- The cookie banner appears on your first visit. You can accept all, reject all optional cookies, or choose by category. Until you choose, optional cookies are on. You can change your mind at any time with "Your Privacy Choices" at the bottom of the page.
- Global Privacy Control (GPC): if your browser sends it, advertising cookies and pixels stay off, whatever the banner says, and "Your Privacy Choices" tells you so. If you then turn Advertising on there yourself, we follow that specific choice.
- Inside your account (the client, professional and partner dashboards) and on the evaluation pages, no analytics or advertising tags run. On the free pre-qualification pages only Google Analytics runs. It records page views and how the page is used (such as scrolling, link clicks and that the quiz was submitted), never your answers, with Google signals and ad personalization off. Your choices and GPC are still applied there. The same quiz also appears on our home, pricing and FAQ pages, where all the tags on this page can run; none of them receives your answers.
- Your browser can block or delete cookies: Chrome, Firefox, Safari, Edge. Blocking strictly necessary cookies will break sign-in and checkout.
When Analytics or Advertising is off, Google's tags don't set or read their cookies, but Google may still receive a basic signal that a page was viewed, with no cookie or identifier, which it uses to estimate totals ("Consent Mode"). It may also pass an ad-click reference in the page address so a purchase can be matched to an ad without cookies. Meta and Microsoft tags don't load at all.
Strictly necessary
Needed for sign-in, your cart, checkout and security. Always on.
| Name | Set by | Purpose | Lasts |
|---|---|---|---|
JSESSIONID | MyPetCerts | Keeps your session together as you move between pages | Session |
grails_remember_me | MyPetCerts | Keeps you signed in if you tick "Remember me" | 14 days |
mpcCartSessionId | MyPetCerts | Remembers your cart | 1 year |
renewalIds | MyPetCerts | Remembers which letter renewals are in your cart | 1 year |
mpc-cc | MyPetCerts | Connects your order confirmation to the cart you checked out | 1 day |
mpc-coupon-code, mpc-coupon-override | MyPetCerts | Keeps an applied coupon through checkout | 1 day |
mpcStripePaymentIntentId | MyPetCerts | Lets an interrupted payment resume safely without charging twice | 4 hours |
mpcStripeInvoiceId | MyPetCerts | Connects your checkout to its Stripe invoice and customer record | 1 year |
redirectPath | MyPetCerts | Returns you to checkout or your cart after you sign in with Google | Session |
mpc_cookie_consent | MyPetCerts | Remembers your cookie choices | 1 year |
__cf_bm, cf_clearance | Cloudflare | Tells people from bots and protects the site from attacks | 30 minutes / 30 minutes to 1 year |
__stripe_mid, __stripe_sid | Stripe | Fraud prevention on payment pages | 1 year / 30 minutes |
_GRECAPTCHA and _grecaptcha (local storage) | Google reCAPTCHA | Blocks spam and automated sign-ups on our forms | 6 months |
Functional
Make the site easier to use.
| Name | Set by | Purpose | Lasts |
|---|---|---|---|
mpc-user-first-name, mpc-user-last-name, mpc-user-full-name, mpc-user-email, mpc-user-phone | MyPetCerts | Pre-fill your details in our forms. Encrypted, and never shared. Set when you sign in or give us these details in a form, whatever your banner choice. | 1 year |
mpc-lead-email | MyPetCerts | Remembers (encrypted) the email you entered, so your progress isn't lost before you create an account. Set the same way as above. | 30 days |
g_state | Google (Sign in with Google) | Remembers whether you closed the "Sign in with Google" prompt | Set by Google |
twk_uuid_*, TawkConnectionTime, and twk_* (local storage) | Tawk.to | Keeps your live-chat conversation going from page to page. The chat script loads on most pages; turning off Functional hides the chat window. | Session to 6 months |
Analytics
Help us understand how people use the site. Google Analytics data is not anonymous: it's tied to a random identifier in your browser, and it's connected to our Google Ads account (see Privacy Policy, section 6).
| Name | Set by | Purpose | Lasts |
|---|---|---|---|
_ga | Google Analytics | A random identifier that distinguishes one browser from another | 2 years |
_ga_57KQ4EV8SZ | Google Analytics | Keeps track of your current visit | 2 years |
Two more measurements use no cookies: Cloudflare Web Analytics counts page loads and load times without identifying you, and our own servers count article and page views using a one-way code instead of your IP address.
Advertising
Measure our ads and show them to people who may be interested, on Google, Facebook, Instagram and Bing. These partners can combine this with what they know about you from other sites, which US state laws treat as "selling" or "sharing." They don't run on the evaluation and pre-qualification pages, in your account, or on our sign-in and registration pages. They do run on our home, pricing and FAQ pages, which also show the pre-qualification quiz (they never receive your answers), and on checkout, where they learn that you started checkout or bought, and the order value.
| Name | Set by | Purpose | Lasts |
|---|---|---|---|
_gcl_au, _gcl_aw, and _gcl_ls (local storage) | Google Ads | Connects an ad click to a purchase on our site | 90 days |
mpc_ad_click | MyPetCerts | Keeps the Google ad click that brought you to our site, and saves it with your order, to measure which ads lead to purchases | 90 days |
| Google's own cookies on google.com and doubleclick.net | Ad measurement and personalization under Google's policies | Set by Google | |
_fbp, _fbc | Meta (Facebook) | Identify your browser and any Facebook ad click, for ad measurement and targeting | 90 days |
_uetsid, _uetvid (cookies and local storage) | Microsoft (Bing) | Identify your browser and visit, for Bing ad measurement and targeting | 1 day / 13 months |
MUID on bing.com | Microsoft | Microsoft's own identifier, under Microsoft's policies | 13 months |
On purchase pages, Google Ads also receives your email, phone, name and address in hashed (scrambled) form, to match the purchase to an ad ("Enhanced Conversions"). Meta's pixel does something similar on every page where it runs ("advanced matching"): it reads contact details you type into a form on that page, such as your email, name, phone, city, state, ZIP code, gender and date of birth, and sends them to Meta in hashed form, so Meta can match your visit or purchase to a Facebook or Instagram account. Both happen only when Advertising is on.
Changes and contact
When we add or change a cookie or partner, we update this page and its date. If we start using cookies in a new way, we'll show the banner again. Questions: [email protected].
