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• Getting started How MyPetCerts works, from Free Pre-Qualification to your signed letter. 1 article
• Pricing and payment What a letter costs, when your card is charged, and our refund policy. 3 articles
• Your evaluation How long the review takes and what happens if you're not approved. 2 articles
• Your letter Getting your letter after approval, and how long it shows as current. 2 articles
• Landlords and verification How a landlord checks your letter, and what to do if they won't accept it. 2 articles
• Housing rights Pet fees, breed limits, college housing and what HUD's 2025-2026 changes mean. 5 articles
• Travel Flying with an ESA, airline paperwork and psychiatric service dogs. 3 articles
• Renewals Renewing your letter when it's due. 1 article
• Account and support Signing in, your order status, and how to reach a person. 4 articles