Pricing and payment
What a letter costs, when your card is charged, and our refund policy.
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How much does an ESA letter cost?
Current prices for the ESA Housing Letter, the Travel Letter and both together are at mypetcerts.com/pricing and in our product list. You only pay if you're approved: if you don't qualify, you won't be charged. Each…
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When is my card charged?
At checkout we place a hold on your card, not a charge. Your card is charged when the licensed professional approves your evaluation. If you don't qualify, you won't be charged. In California and Arkansas (for an…
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What is your refund policy?
Once signed, your order is non-refundable, unless you meet the following two reasons: (1) if you don't qualify, you won't be charged; or (2) A signed housing letter is refundable if your landlord denies your request in…
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