Short answer
If you don't qualify, you won't be charged - you only pay if you're approved. You'll also get an email with the option to request a review by contacting [email protected].
You won't be charged
At checkout we place a hold on your card, not a charge. Your card is charged only when a professional approves your evaluation, so if you don't qualify, you won't be charged. When your card is charged.
The email you'll get
If the professional doesn't approve your evaluation, we email you. The email says:
- that your assessment was declined;
- that you can ask for a review by contacting [email protected];
- that you won't be charged, and that our team will contact you about your payment if anything is needed.
Asking for a review
Email [email protected] from your account email with the subject ESA Assessment Review, and tell us briefly what you think the review missed. More about a declined evaluation.
Questions about your statement?
If you see a pending amount and aren't sure what it is, email us from your account email and we'll look it up.
