Account and support
Signing in, your order status, and how to reach a person.
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How do I check my order status?
Your dashboard shows the status of your evaluation and your letters. Assessment submitted but no result yet? Most evaluations are reviewed within 48 hours. For a receipt or any other question about your order, email…
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I didn't get my verification email. What do I do?
Check spam or junk first; the sender is noreply@mypetcerts.com. The link expires after a short time, so if it's been a while, use Resend email on the sign-up confirmation page or sign in and request a new one. Still…
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How do I reset my password?
On the sign-in page at mypetcerts.com, click Forgot Password and enter your account email. We'll email a reset link that works for 1 hour and only once. If you signed up with Google, you can keep using Sign in with…
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How do I contact support and what are your hours?
Live chat and phone (650-560-4372): Monday-Friday, 8:00am-6:00pm Pacific Time, closed weekends. Email support@mypetcerts.com any time; we reply as quickly as we can, usually the same business day. Contact form…
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