How do I reset my password?

For clients Last reviewed: November 13, 2026

Short answer

On the sign-in page at mypetcerts.com, click Forgot Password and enter your account email. We'll email a reset link that works for 1 hour and only once. If you signed up with Google, you can keep using Sign in with Google.

The steps

  1. Go to the sign-in page and choose Forgot Password?
  2. Enter the email address on your account.
  3. Open the email we send and follow the reset link. It works for 1 hour, and only once.
  4. Choose a new password.

If the email doesn't arrive in a few minutes, check spam or junk.

If you signed up with Google

You can keep using Sign in with Google; you don't need a password.

Still can't sign in?

Email [email protected] from the address on your account.