How do I contact support and what are your hours?

For clients For landlords Last reviewed: November 13, 2026

Short answer

Live chat and phone (650-560-4372): Monday-Friday, 8:00am-6:00pm Pacific Time, closed weekends. Email [email protected] any time; we reply as quickly as we can, usually the same business day. Contact form: mypetcerts.com/contact-us. Outside these hours, leave a message or email us and a person will reply when we're back.

Phone and live chat

Call 650-560-4372, or use the chat button on our pages: Monday-Friday, 8:00am-6:00pm Pacific Time. We're closed weekends.

Email

Email [email protected] any time. We reply as quickly as we can, usually the same business day. Writing from the email on your account helps us find your order.

Contact form

Use our contact form and pick the topic closest to your question.

Outside our hours

Leave a message or email us, and a person will reply when we're back.

Privacy questions

Email [email protected].