Short answer
Your dashboard shows the status of your evaluation and your letters. Assessment submitted but no result yet? Most evaluations are reviewed within 48 hours. For a receipt or any other question about your order, email [email protected] from your account email.
On your dashboard
Sign in, open the menu with your name at the top of the page and choose My Profile. The Assessments section lists each evaluation with its Review Status:
- Pending Review: submitted and waiting for a professional. Most evaluations are reviewed within 48 hours.
- In Review: a professional is reviewing it now.
- Needs Info: the professional needs something from you. See below.
- Finished: the review is done. If you were approved, your letter is in My Letters.
If it says Needs Info
We've emailed you what the reviewing professional needs, with a link to update your assessment. Once you add it, they're notified automatically and the review continues. Can't find the email? Check spam or junk.
Haven't finished the questionnaire?
The review starts when you submit your assessment. If it isn't submitted yet, you can pick up where you left off: your answers save as you go.
Receipts and other order questions
For a receipt, or anything else about your order, email [email protected] from your account email, and we'll look it up.
