Short answer
Log in at mypetcerts.com - your letter is in your dashboard the moment it's approved, ready to view, download, and print. Letters are delivered through your secure dashboard rather than email attachments to protect your privacy.
Where to find it
- Sign in with the email you signed up with.
- Open the menu with your name at the top of the page and choose My Letters. Your letters are also in the Letters section of My Profile.
- Choose Download to save a copy, or Print.
We email you when your letter is ready. The email has a link to your dashboard, not the letter itself.
Why it isn't an email attachment
Your letter is about your health, so it stays in your private dashboard instead of sitting in an inbox. You can download it as often as you need.
Giving it to your landlord
Send or hand your landlord a copy of the letter. They can check it themselves, free, with our Free Letter Verification for Landlords. How landlords verify a letter.
Printed copies
Two optional add-ons are mailed to you: a Hard Copy (two printed copies of your letter) and an ESA ID Card. Neither is required. See our product list.
