Short answer
Most evaluations are reviewed within 48 hours of submitting your assessment. If you're approved, your signed letter is in your dashboard right away and we email you. In California and Arkansas (for an emotional support dog), and in Louisiana and Montana, state law requires a relationship of at least 30 days with the professional first (Louisiana also requires at least two sessions), so the 48-hour review doesn't apply there; support explains the steps first. Iowa has its own letter rules; contact support first.
Most evaluations are reviewed within 48 hours
The clock starts when you submit your assessment, not when you check out. Finishing the questionnaire soon after checkout is the quickest way to your letter.
When you're approved
Your signed letter is in your dashboard right away, ready to download and print, and we email you. Where to find your letter.
What can take longer
- The professional needs more information. We email you what they need, with a link to update your assessment. The review continues once you add it.
- California, Arkansas, Louisiana and Montana. In California and Arkansas (for an emotional support dog), and in Louisiana and Montana, state law requires a relationship of at least 30 days with the professional, and Louisiana also requires at least two sessions, so the 48-hour review doesn't apply. Support explains the steps first.
- Iowa has its own letter rules; contact support first. See ESA laws by state.
Checking where you are
Your dashboard shows the review status of your assessment. How to check your order status.
