Short answer
1) Optional Free Pre-Qualification (about 2 minutes) at mypetcerts.com/pre-qualify. 2) Choose your letter and check out: only a hold is placed on your card. 3) Complete the secure online evaluation; no appointment is needed in most states. 4) A licensed professional in your state reviews it; most evaluations are reviewed within 48 hours. 5) If you're approved, your card is charged and your signed letter is in your dashboard right away. In California and Arkansas (for an emotional support dog), and in Louisiana and Montana, state law requires a relationship of at least 30 days with the professional first (Louisiana also requires at least two sessions), so the 48-hour review doesn't apply there; support explains the steps first. Iowa has its own letter rules; contact support first.
The five steps
- Free Pre-Qualification (optional). Answer a few questions to see whether an ESA letter may be right for you. It takes about 2 minutes and costs nothing.
- Choose your letter and check out. Pick the letter you need from our products. At checkout we place a hold on your card; it isn't charged yet.
- Complete your evaluation. It's a secure online questionnaire you fill in from home. Your answers save as you go, so you can stop and come back. In most states there's no appointment or video call.
- A licensed professional reviews it. The professional is licensed in your state. Most evaluations are reviewed within 48 hours. If they need more information, we email you a link to add it.
- Get your letter. If you're approved, your card is charged and your signed letter is in your dashboard right away, ready to download and print. We email you when it's ready.
If you don't qualify, you won't be charged.
California, Arkansas, Louisiana, Montana and Iowa
- California and Arkansas: for an emotional support dog, state law requires a client relationship of at least 30 days and a clinical evaluation before the letter (California, Arkansas).
- Louisiana: a therapeutic relationship of at least 30 days, at least two sessions (in person or remote) and a clinical evaluation (Louisiana).
- Montana: a Montana-licensed professional who has known you as a client for at least 30 days, and a clinical evaluation (Montana).
- Iowa has its own letter rules; contact support first (Iowa).
In these states the 48-hour review doesn't apply. Our support team explains the steps, and when your card is charged, before anything happens.
Before you start
- You'll need an email address and the state you live in, so a professional licensed there reviews your evaluation.
- You accept a telehealth consent when you sign up, because the evaluation is a telehealth service.
- Have a question first? See how to reach us.
