Short answer
Sign in and go to Renewals in your dashboard (mypetcerts.com/user/renewals). Home letters that have expired or expire within 30 days are listed there. Choose the letter and check out at the renewal price in our product list. A licensed professional reviews it, most within 48 hours, and you don't retake the full questionnaire. If something changed (new pet, address or situation), tell us. Flight letters and second animals: email [email protected].
The steps
- Sign in and go to Renewals.
- Under Choose letters to renew, pick the letter. Home letters that have expired, or expire within 30 days, are listed.
- Choose Continue and check out at the renewal price shown in our product list.
- A licensed professional reviews your renewal. Most are reviewed within 48 hours, and you don't retake the full questionnaire.
As with a first letter, your card is charged when the professional approves the renewal.
If something has changed
A new pet, a new address or a change in your situation? Tell us when you renew, or email [email protected], so your new letter is right.
Reminders
We email reminders from [email protected] starting 30 days before your letter's one-year date. Each reminder has links to tell us you've already renewed, or to stop reminders for that letter.
Letters this page doesn't cover
- Flight letters and second animals: email [email protected].
- A letter that expired more than 2 years ago: contact [email protected].
