Shipping Policy

Date of Last Revision: 04/25/2024

SHIPPING & DELIVERY POLICY

Last updated August 19, 2024



This Shipping & Delivery Policy is part of our Terms of Use ("Terms") and should be therefore read alongside our main Terms: mypetcerts.com/terms-of-use.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

Free Shipping

We offer free USPS Priority 2-3 days shipping on all orders.

Once your order is packaged, we will send an email with your tracking information.

DO YOU DELIVER INTERNATIONALLY?

We do not offer international shipping.

ARE THERE OTHER SHIPPING RESTRICTIONS?

Not all shipping methods are available for certain items.

Orders only ship on business days, which are Monday - Friday.

Shipments to APO/FPO addresses require additional processing time after delivery to the military post office.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: mypetcerts.com/policies/refund-policy .

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:
  • Phone: +1 650-560-4372

Shipping Policy

At MyPetCerts, we prioritize swift and reliable shipping to ensure that you receive your orders promptly and securely. Here are the details of our shipping policy:

Availability

Certain parts of our Services are currently only available to individuals located in certain states (“States Where We Operate”). For the current list of States Where We Operate, please email [email protected].

Processing Time

We strive to process and ship all orders within 1 business day of receiving them. Orders placed on weekends or holidays will be processed on the following business day.

Shipping Method

We exclusively use USPS Priority Mail for all shipments. USPS Priority Mail offers fast and efficient delivery, with an average shipping time of 1-3 business days depending on the destination. Please note that delivery times may vary based on the recipient's location and any unforeseen delays within the postal system. To estimate your delivery time, before ordering shippable products from MyPetCerts, please visit the USPS Priority Mail Delivery Map.

Tracking and Insurance

For your peace of mind, all shipments include tracking and insurance at no additional cost. Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the status of your package in real-time.

Shipping Rates

Shipping costs are built into our mailable products, meaning you do not pay for the Shipping + Handling as the shipping costs are built into the price for our add-on products such as an ESA ID Card, or request Hard Copies of your downloadable ESA/PSD letter(s), whereas other companies may charge whereby rates are commonly calculated based on the weight and dimensions of your order, as well as the destination address.

International Shipping

At this time, we only offer shipping within the United States. We do not ship internationally.

Order Status

You can check the status of your order at any time by logging in to your MyPetCerts account. Once your order has been shipped, the tracking information will be updated to reflect the current location and estimated delivery date. Alternatively, please email [email protected] for shipping and/or order status updates.

Contact Us

If you have any questions or concerns regarding your order or shipping, please don't hesitate to contact our customer service team at 650-650-4372. We are here to assist you and ensure that your experience with is positive and hassle-free.

Thank you for choosing MyPetCerts for your emotional support animal needs. We appreciate your trust and support.

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