Short answer
Fair question; the ESA space has bad actors. Every letter is signed by a professional licensed in your state, whose license can be checked with their state board through our Free Letter Verification for Landlords at mypetcerts.com/esa-verifications. If you don't qualify, you won't be charged. We've served pet owners since 2016 as a California company, and you can reach us by phone at 650-560-4372.
Check the professional yourself
Every letter is signed by a mental health professional licensed in your state. Their name, license type and license number are on the letter. Our Free Letter Verification for Landlords shows the professional's license with a link to their state licensing board, so you or your landlord can check the license at the source. Who reviews my evaluation.
What to watch for, wherever you buy
- A "registration", certificate or ID card sold as if it were the letter. Landlords rely on a letter from a licensed professional.
- A letter with no evaluation, or from a professional who isn't licensed in your state.
- A promise that your landlord has to accept your ESA. Since HUD's 2025-2026 changes, that depends on your state and the property (ESA laws by state).
You only pay if you're approved
At checkout we place a hold on your card. It's charged only if the professional approves your evaluation. If you don't qualify, you won't be charged.
Talk to a person
We've served pet owners since 2016, and MyPetCerts, Inc. is a California company. Call us at 650-560-4372 or email [email protected]. Our hours.
