Short answer
First, point them to our Free Letter Verification for Landlords at mypetcerts.com/esa-verifications, so they can confirm your letter and the professional's license. Under the Fair Housing Act, housing providers must consider reasonable accommodation requests, but since HUD's 2025-2026 changes how a request for an untrained ESA is handled depends on your state and the type of housing. If you believe your request was wrongly denied, you can contact your state fair-housing agency or HUD, or a fair-housing attorney. A signed housing letter is refundable if your landlord denies your request in writing and you send us the written denial and your landlord's contact information within 30 days of your letter's date. We're happy to help: [email protected].
1. Let them check the letter
Send your landlord to our Free Letter Verification for Landlords. With the MPC ID on your letter and your last name, they can confirm the letter and the professional's license themselves. How it works.
2. Know what has changed
Under the Fair Housing Act, housing providers must consider reasonable accommodation requests. Since HUD's 2025-2026 changes, how a request for an untrained ESA is handled depends on your state and the type of housing. Our ESA laws by state pages and our post on the HUD change explain more.
3. If your request is denied
- Ask your landlord to put the denial in writing.
- If you believe it was wrongly denied, you can contact your state fair-housing agency or HUD, or a fair-housing attorney.
- A signed housing letter is refundable if your landlord denies your request in writing and you send us the written denial and your landlord's contact information within 30 days of your letter's date. Our refund policy.
We're here to help
Email [email protected] and tell us what your landlord said.
This is general information, not legal advice.
