Will you remind me before my letter expires?

For clients Last reviewed: November 13, 2026

Short answer

Yes. Reminder emails come from [email protected] starting 30 days before your letter's one-year date and continue for a while after it. Each reminder has links to tell us you've already renewed or to unsubscribe for that letter.

When they arrive

Reminder emails come from [email protected]. The first comes 30 days before your letter's one-year date, then more as the date gets closer (about 15, 7, 3 and 1 days before). If you haven't renewed by then, a few more follow over the next few months.

What's in a reminder

  • A Renew Now button, which takes you to renew.
  • An Already Renewed? link, to tell us you've renewed and turn off reminders for that letter.
  • A link to unsubscribe from reminders for that letter, if you'd rather keep track yourself.

Not getting them?

Check spam or junk, and add [email protected] to your contacts. You can still renew any time from Renewals in your dashboard. Questions? Email [email protected].

Renewing

Sign in and go to Renewals. How renewals work.