What if the therapist needs more information?

For clients Last reviewed: November 13, 2026

Short answer

You'll get an email explaining exactly what the reviewing professional needs, with a link to update your assessment. Once you add the information they're notified automatically and the review continues.

The email

The email is titled Assessment Information Request. It names the professional reviewing your assessment and says exactly what they need, with a link to update your assessment. Can't find it? Check spam or junk.

Adding the information

  1. Choose the link in the email. Sign in if you're asked to.
  2. Add what the professional asked for.
  3. Save your changes.

What happens next

Once you add the information, the professional is notified automatically and the review continues. We email you to confirm your assessment was updated.

On your dashboard

While the professional is waiting for you, your assessment's Review Status shows Needs Info. How to check your order status.

Need help with the request?

Email [email protected] from your account email, and we'll help.